Cisco Systems - Implementing CiscoWorks for Enterprise LMS CWENT Student Guide

CWENT
Copyright 2005, Cisco Systems, Inc. All rights reserved.
Table of Contents
CiscoView
Importing From a File
Running Predefined Inventory Reports
Diagnosing Device Connectivity Problems
Volume 2
Summary
Detecting Faults Using Syslog Messages
CWENT
Course Goal and Objectives
Course Flow
Additional References
Module 1
1-2
Lesson 1
Defining Network Management
Evolution of Network Growth
Defining the FCAPS Model
Fault Management
Configuration Management
Accounting Management
Performance Management
Security Management
Describing the Benefits of Network Management
Summary
1-14
Lesson 2
Performing Network Management
Sources for Information
Network Management Standards for
Object Identifiers
Scalar Objects (Instance 0)
Multiple Instances
Cisco MIB
ciscoAgentCapability (7): Root for assigned AGENT-CAPABILITIES value
Basic MIB Variable Types
Network Management Standards for
SNMP Get Request and Response
Evolution of SNMP
CiscoWorks SNMP Support
SNMP Security Models and Levels
Polling vs. Traps
Summary
1-32
Module Summary
Della Maggiora, Paul L., Christopher E. Elliott, James M. Thompson, Robert L. Pavone Jr.,
Module Self-Check
Module Self-Check Answer Key
Module 2
2-2
Lesson 1
What Is CiscoWorks?
IP Telephony and Critical Traffic Management
How CiscoWorks Fits Into the Standard Network
Enterprise managers, or network management systems (NMSs), can provide an enterprise-wide
CiscoWorks Functional Architecture for
Secured Communication Between Clients,
Benefits of Using CiscoWorks
Summary
2-12
Lesson 2
CiscoWorks LMS Bundle
Common Services
CiscoView
Being web-based, CiscoView allows access from any client with a standard browser, network
Resource Manager Essentials
Software Management: The Software Management function is used to store the most
Campus Manager
Path Analysis: Most network managers are familiar with trace output. Path Analysis is a
Device Fault Manager
Internetwork Performance Monitor
Device Center
Summary
2-26
Module Summary
Module Self-Check
Module Self-Check Answer Key
2-30
Module 3
3-2
Lesson 1
Securely Log In to CiscoWorks Using a Client
Note
Initial Login:
Initial Login: Install Root Certificate
Initial Login: Complete the Certificate Install
Initial Login:
Initial Login:
Initial Login Complete
Navigating the CiscoWorks HomePage and
CiscoWorks HomePageLeft Frame
Application Panels
CiscoWorks HomePageRight Frame
Summary
Lesson 2
Security and Multi-Server Trust Workflow
Server-Security: Configuring Single-Server
Single-Server Management:
Single-Server Management :
Single-Server Management:
Single-Server Management :
Single-Server Management:
The following are the data fields for self-signed certificates:
Server-Security: Configuring Multi-Server Trust
Multi-Server Trust:
Multi-Server Trust :
Multi-Server Trust:
Multi-Server Trust:
Multi-Server Trust:
Multi-Server Trust:
Multi-Server Trust:
Server-Security: Configuring AAA Mode
Non-ACS Mode
ACS Integration Options
Step 4
To edit an existing role:
Server-Security: Cisco.com Connection
To provide the information used to communicate with a proxy server, perform the following
HomePage: Configuring Application Registration,
Home Page:
Home Page:
Home Page:
Home Page:
Home Page:
Home Page:
Home Page:
Summary
3-50
Lesson 3
Device and Credential Repository Overview
Credentials are values that applications use to access and manage devices. They are typically an
The tables list the credentials that can be associated with a device in the DCR.
Managing the DCR Workflow
DCR Multi-Server Mode
Н¬їІјїґ±І» ЬЭО
Configuring DCR Multi-server Mode
Configuring Server2 as a DCR Slave
Configuring Server2 as a DCR Slave (Cont.)
Verifying that Server2 has Registered
Using Campus Manager to Populate the DCR
Campus Manager:
Campus Manager:
Campus Manager:
Campus Manager:
The table lists fields in the Modify SNMP Setting window and their descriptions:
Campus Manager:
The table describes the options available on the Device Discovery Settings screen.
Field
Campus Manager:
Campus Manager:
Discovery Schedule Fields
Campus Manager:
Using Device and Credential Admin to Manage
DCA:
Note
Importing From Remote NMS
DCA:
DCA:
DCA: Adding Devices to the DCR
DCA: Adding Devices to the DCR
DCA: Adding Devices
To add devices and credentials using AutoUpdate type, perform the following steps:
Step 3
DCA:
DCA: Modifying Devices
Step 6
DCA:
Export Using DCA Interface
Note
DCA:
DCA:
Summary
Lesson 4
CiscoWorks Database Overview
User tracking acquisition: Collects data about the end hosts and IP Phones.
Configuring Campus Data Collection
Configuring Campus
Campus Data Collection:
Campus Data Collection:
Campus Data Collection:
Configuring User Tracking
User Tracking Admin:
Acquisition Settings
User Tracking Admin:
User Tracking Admin:
User Tracking Admin:
User Tracking Admin:
User Tracking Admin:
User Tracking Admin:
Configuring RME Device Management
Administration:
Administration:
RME Device Management
Suspended: If a device is in the Suspended state, it is due to an explicit action. When a
RME Device Management:
Manually add Devices to RME:
Manually add Devices to RME:
Device Credential Verification:
Before proceeding with any of the RME applications, verify that the credentials of a device are
Device Credential Verification:
Device Credential Verification:
Device Status Messages
Device Credential Verification:
Device Credential Verification:
Device Credential Verification:
Summary
Lesson 5
Introducing Group Administration
System-Defined Groups and User-Defined Groups
Common, Shared, and Local Groups
Secure Views
Groups in Single and Multi-Server Setups
Examining System-Defined Groups
Common Services:
Examining RME System-Defined Groups
Common Services:
Creating User-Defined Groups
Common Services:
Common Services User Defined Group:
Common Services User Defined Group:
Common Services User Defined Group:
Common Services User Defined Group:
Summary
3-146
Module Summary
Module Self-Check
Q7)
Q12) Which of the following three things does Campus Manager require in order to discover
Q18) Which of the following statements is not true about RME? (Source: Populating the
Module Self-Check Answer Key
Module 4
4-2
Lesson 1
Why Maintain an Asset Inventory?
Tools for Managing Assets in the Network
How RME Inventory Management Works
Asset Management Prerequisites
Asset Management Workflow
Summary
4-10
Lesson 2
RME Inventory Reports
RME Inventory Asset Reports
Creating RME User-Defined Groups
Creating RME User-Defined Groups (Cont. )
Build a Rule Expression
Creating a Membership
Creation Summary
RME Backbone Group Creation Complete
Running Predefined Inventory Reports
Sally decides to run the Hardware report first. To run the Hardware report, perform the
Select the User-Defined Backbone Group
Inventory Hardware Report
Hardware Summary Graph
Inventory Software Report
Software Version Graph
Creating Custom Inventory Reports
Creating Custom Inventory Reports (Cont.)
Creating Custom Inventory Reports (Cont.)
Creating Custom Inventory Report (Cont.)
Custom Inventory Report Complete
Custom Backbone IP Address Report
Report Job Browser and Report Archives
Report Job Browser and Archives (Cont.)
Summary
4-36
Lesson 3
Types of Inventory Changes
Keeping the Inventory Up-to-Date
Manually Update Inventory
Manually Resubmit Normal Devices
Inventory Col ection
Inventory Polling
View the Inventory Col ection Status
Viewing Inventory Changes
24 Hour Inventory Change Report
Filtering Inventory Changes
Filtering Inventory Changes (Cont.)
Summary
4-50
Module Summary
Module Self-Check
Q6)
Module Self-Check Answer Key
Module 5
5-2
Lesson 1
What Questions Can Be Addressed by Managing
Configuring and maintaining VLANs in a dynamic environment: Maintaining information
CiscoWorks Tools for Managing Network
Discrepancies: Reports network inconsistencies or misconfigurations in the physical and
User Tracking
Path Analysis
How CiscoWorks Collects Network Connectivity
How End Node Connectivity
Summary
Lesson 2
Workflow and Prerequisites for Using Topology
CiscoWorks Prerequisites
Viewing Managed Layer 2 and Layer 3 Devices
Launching Topology Services
LAN Edge View and Layer 2 View
Unconnected Devices View
Mapping the Physical Topology
Dril ing into the Networks
Viewing Managed VTP Domains
VTP Domains and VTP Views
Viewing Ports in a VTP Domain
Viewing Ports Assigned to a VLAN
Mapping the Physical Topology
Mapping the Logical VLAN
Viewing Managed ATM Domains
Viewing Managed Topology Groups
Create User-Defined Groups
User Defined Group:
User Defined Group:
User Defined Group:
User Defined Group: Remote Regions
Create User-Defined Sub-Group
User-Defined Sub-Group:
User-Defined Sub-Group:
User-Defined Sub-Group:
User-Defined Sub-Group: Odd Regions
Topology Groups:
Locating Devices, Links, and Services
Viewing Spanning Tree Topology
Viewing Spanning Tree Topology (Cont.)
Finding Devices on Map
Locating Application Service
Locating VTP Device Mode
Tips for Using Topology Services
Performing Data Col ection
Topology Services Map Legends
Topology Services Map Legends (Cont.)
Working with Tables
Using Popups and Labels
Deleting Devices
Setting Map Preferences
Using the Panner Tool
Launching Other Applications
Changing and Saving the Map Layout
Exporting to Visio
Viewing Network Topology Reports
Selecting Objects for a Report
Displaying the Discrepancy Reports
Interpreting the Discrepancy Reports
Logical discrepancies identify inconsistencies in the logical setup of the VTP domains,
Displaying the Data Col ection Report
Summary
5-66
Lesson 3
Managing End-Node Connectivity
Managing End Node Connectivity: Workflow
Viewing End Hosts with Quick Report
Viewing End Hosts with Quick Report
Quick Report:
Initiating Acquisition On Demand
Initiating Acquisition on Demand (Cont.)
Using Report Generator
Report Generator: All Host Entries
Report Generator:
Report Generator:
Creating Custom Reports
Creating Custom Reports (Cont.)
Custom Report: Group Selector
Custom Report:
Custom Report: Wizard Summary
Available Custom Reports
Report Generator:
Report Generator:
Creating Custom Layouts
Creating Custom Layouts (Cont.)
User Tracking Fields
Available Custom Layouts
Selecting a Custom Layout in Report
Launching Other Applications
Launching Applications with Device Center
Summary
Lesson 4
CiscoWorks Workflow for Diagnosing
CiscoWorks Workflow for Diagnosing
Getting Ready to Use Path Analysis
Getting Ready to Use Path Analysis (Cont.)
Voice Requirements
Using Path Analysis
Launching Data Col ection and Acquisition
Subnet to VLAN Mapping
Click Clear to remove entries from the Subnet Mapping table. The Clear button does not
Diagnosing Device Connectivity Problems
User Tracking Quick Report
Conducting a Data Trace
When you start a trace Path Analysis, the Path Analysis ANI service of the CiscoWorks server
Analyze Map Results
Layer 3 Path
Analyze Trace Results
Analyze Table Results
Analyze Error Results
Launching other applications
Launching other applications (Cont.)
Diagnosing Voice Connectivity Problems
Gathering IP Phone and
Conducting a Voice Trace
Searching CDRs using Phone Numbers
Conducting the Voice Trace
Launching other Applications
Launching other Applications (Cont.)
Summary
5-124
Module Summary
Module Self-Check
Q8)
Q15) Which two discrepancies reports can be run from the Campus Manager panel? (Choose
Q22) You must disable source routing on the network for Path Analysis to work. (Source:
Module Self-Check Answer Key
Module 6
6-2
Lesson 1
Importance of Configuration Management
Benefits of Device Configuration Management
CiscoWorks Tools for Managing Device
CiscoWorks Tools for Managing Device
CiscoWorks Tools for Managing Device
Summary
6-10
Lesson 2
Process for Managing Device Configuration Files
Process for Managing Configuration Files:
Prerequisites
Creating and Updating the Configuration File
Syslog messages: If devices are configured to forward syslog messages to the CiscoWorks
Configuring Transport Settings
Configuring Archive Settings
Configuring Col ection Settings
Configuring Purge Settings
Configuring Job Policies
Configuration Archive Management
Running Device Configuration Reports
Comparing Configuration
Manually Sync the Archive
Sync Archive Dialog Box
Out-of-Sync Summary Reports
Creating Device Configuration Reports:
Quick View Report
Diff Viewer Display
Change Audit Reports
Modifying a Single Device Configuration
Using Config Editor
Config Editor: Selecting a Device
Config Editor: Modifying the Configuration
Config Editor: Selecting Other Tools
Config Editor: Deploying the Change
Config Editor: Job Scheduling and Options
Fail on mismatch of Config Version: Choose this option if you want the job to be
Config Editor: Viewing the Work Order
Config Editor: Viewing the Job Browser
Using CiscoView
CiscoView: Selecting the Device
CiscoView: Selecting Component
CiscoView: Making the Change
Modifying Multiple Device Configurations
Using NetConfig
NetConfig: Workflow
NetConfig: Creating a Job
NetConfig: Selecting Devices and Tasks
NetConfig: Adding Tasks
NetConfig: Job Scheduling and Options
E-mail: Enter the e-mail addresses where the job will send status notices. Separate multiple
NetConfig: Viewing the Job Work Order
NetConfig: Viewing the Job Browser
NetConfig: Assigning Tasks
NetConfig: Creating User-Defined Tasks
User-Defined Task Dialog Box
Area/Field/Button
Summary
Lesson 3
Benefits of CiscoWorks for VLAN Management
Components to Manage
CiscoWorks VLAN Management Tools
CiscoWorks VLAN Management
Prerequisites for VLAN Management
Implementation Scenario
Configuring VTP Domains
VTP transparent: Configures VLANs, saves to NVRAM, does not advertise nor accept
LAN Edge View Potential VTP Domains
VTP Domain Views Check Trunk Status
Using CiscoView to Set the VTP Domain
Viewing VTP Domain Topology Information
Creating VLANs
Step 7
Using Topology Services to Create VLANs
Step 5
Viewing VLAN Topology Information
Configuring Port VLAN Membership
Topology Services: VLAN Port Assignment
Using the VLAN Port Assignment Tool
Using the VLAN Trunk Port Assignment
VLAN Membership Information
Viewing Logical Discrepancies
Some logical discrepancies are as follows:
Summary
Lesson 4
Introducing Software Image Management
CiscoWorks Tools
Software Management Functional Flow
Software Image Manager Workflow
Prerequisites
Creating and Maintaining a Software Repository
View Software Synchronization Report
Add Images using Synchronization Report
View and Select Unique Images for Import
Job Control and Work Order Report
View the populated Software Repository
Import New Images from Cisco.com
Select Devices
Select Software Cart Images
View Cart Image and Schedule Job
View Work Order for Image Download
Planning a Software Image Upgrade
Set Preferences
Distribution:
Update Upgrade Info
Upgrade Knowledge Base Verification
Upgrade Analysis from Software Repository
Viewing the Upgrade Analysis Report
Upgrade Analysis from Cisco.com
Using the Bug Toolkit
View Bug Summary Report
Locate Device by Bug Report
View Locate by Device Bug Report
Executing a Software Image Upgrade to Multiple
View Recommendations
View Warning Messages
Set Job Schedule and Options
View Work Order and Submit Job
View Software Management Job Browser
Summary
Module Summary
Module Self-Check
Q6)
Q13) Which Software Image Manager tool helps determine if a device on the network meets
Module Self-Check Answer Key
6-128
Module 7
7-2
Lesson 1
Benefits of Performance Management
Example: New Application Rol out
Where is the best place to start?
Common Performance Metrics
Which Data to Col ect
CiscoWorks Tools for Performance Management
Network latency, end-to-end, as well as hop-by-hop, is one of the first statistics a network
Internetwork Performance Monitor
CiscoView
Summary
7-14
Lesson 2
Using IOS IP SLA
What Is IP SLA?
How IP SLA works
Applications that Use IP SLA
IP SLA Available Tests
IP SLA Available Tests
How IPM Works with IP SLA
Workflow for Using IPM and IP SLA
What Is a Collector?
Components of a Collector
The target device must be reachable by the source router. Also, some operations require
Prerequisites for Using IP SLA and IPM
Source Router
Source Router Configuration
Target Device
Installing the Stand-Alone
Planning a Response Time Report
Using IPM to Configure Source and Target
Launching the Standalone
Solaris Standalone Client
Launching the IPM Client on CiscoWorks
Defining Source Routers
Alias Name: Enter a name to assign to the source router. By default, this field
Defining Target Devices
Step 4
Importing Devices from the DCR
Available Test Operations
Understanding UDP Test Operations
UDP Jitter (Enhanced UDP)
Round-Trip Delay Computation
Understanding ICMP Test Operations
Understanding TCP Test Operations
DLSw+
Example: Planning a Test Operation
Using IPM to Configure Operations and Schedule
Configuring a Test Operation
Configuring Notification of
Availability
Defining the Col ector
Step 6
Viewing IP SLA Performance Statistics Using IPM
Historical statistics
What is Jitter?
Jitter Statistics (ToS = 0)
Jitter Statistics (ToS = 3 (Higher Priority))
Latency, Completion, Error Statistics
Latency, Completion, Error Statistics
Path Analysis Reports
Historical Web Reports
Historical Web Summary Reports
Historical Web Alert Reports
Summary
7-68
Lesson 3
CiscoView Device Monitoring Overview
CiscoView Workflow
Device Statistics Collected by CiscoView
Identifying Prerequisites for CiscoView Device
Accessing Devices and Components Using
Accessing a Device
Color Legend and Preferences
Preferences
Selecting Component(s) to Monitor
Monitoring Devices Using CiscoView
Note
Monitoring Cisco IOS Components
Monitoring Mini RMON with CiscoView
Summary
7-84
Module Summary
Della Maggiora, P. L., J. M. Thompson, R. L. Pavone Jr., and K. J. Phelps. Performance
Module Self-Check
Q5)
Q12) If you view the status of a device and one of the ports is colored orange, what does that
Module Self-Check Answer Key
Module 8
8-2
Lesson 1
Why Fault Management Is Needed
What is Fault Management?
What Constitutes a Fault?
Troubleshooting a Fault
Fault Detection Mechanisms
Fault Detection Mechanisms (Cont.)
CiscoWorks Tools for Fault Management
CiscoWorks Tools
CiscoWorks Tools
CiscoWorks Tools
Summary
Lesson 2
Introduction to Device Fault Manager
Functional Architecture
DFM Workflow
Prerequisites
Using Device Management
Device Management:
Device Management:
Device Management:
Device Management:
Device Details:
Device Management:
Device Management:
Using Alerts and Activities
Alerts and Activities:
Alerts and Activities ReportContents
Alerts and Activities:
Alerts and Activities Detail Report:
Managing Notification Services
Notification Services:
Notification Services:
Notification Services:
Notification Services:
Notification Services:
Notification Services:
Using Fault History
Fault History Alert Filtering
Fault History Event Filtering
Managing Configuration
Configuration > Pol ing and Thresholds
Setting Priorities: Specify which polling and threshold parameters to use when a device,
Configurations > Other Configurations
Daily Purging Schedule: Change the schedule for trimming the Fault History database.
Summary
Lesson 3
What Is Syslog?
Leveraging Syslog Messages
Syslog Architecture
Syslog Workflow
Prerequisites
Syslog Administration
Syslog Reports
Syslog Reports:
Syslog Reports:
Syslog Tools
Syslog Tools: Col ector Status
Syslog Tools:
Syslog Tools:
Syslog Tools:
Syslog Tools:
Syslog Tools:
Syslog Tools:
Syslog Tools:
Syslog Custom Report Templates
Syslog Custom Report Templates (Cont.)
Syslog Custom Report Templates (Cont.)
Syslog Custom Report Templates (Cont.)
Summary
Lesson 4
What Is Device Center?
Using Device Center to Troubleshoot
Device Center Layout
Device Center Summary
Using Functions Available Options
Tools Menu
Functions Available Reports
Functions Available Management Tasks
Summary
Module Summary
Module Self-Check
Q7)
Q14) Which three of the following things can you use to search the DFM Fault History?
Module Self-Check Answer Key
8-88
Module 9
9-2
Lesson 1
Deploying CiscoWorks Considerations
Deploying CiscoWorks Considerations
Hardware and Software Requirements
Hardware and Software Requirements (Cont.)
Client Requirements
CiscoWorks Supported Browsers
CiscoWorks Installation Guidelines
CiscoWorks Installation Guidelines (Cont.)
Configuring Devices for Network Management
Configuring SNMP
Configuring SNMPv1 and SNMPv2c Catalyst Commands
Configuring SNMP (Cont.)
Configuring SNMPv3 Cat OS Commands
Additional Device Commands
Remote copy protocol: The remote copy protocol (RCP) is a reliable transport protocol for
Disable Security That Prevents Specific Commands: NetConfig must run certain device
To configure the SysName variable on a Cisco Catalyst device, use the following global
To enable NTP, first locate an authoritative clock source. Then in the configuration of the
HTTP Server: Optional y, you can use Device Navigator to browse a device that has an
Configuring Devices to Generate Syslog
Enable syslog IOS Commands
Integrating with Enterprise Management Systems
Integration Utility and NMS Adapters
Launching CiscoWorks Applications
Summary
Lesson 2
Common Services Server Administration
Server Admin: Process Management
Server Admin: Backing up CiscoWorks
Restoring CiscoWorks from the CLI
On UNIX
Server Admin: License Information
Server Admin: Col ect Server Information
Server Admin: Selftest
Server Admin: Notify CiscoWorks Users
Server Admin: Job Browser
Perform any or all of the following:
Server Admin: Resource Browser
Server Admin: System Preferences
Software Center Administration
Software-Center: Software Updates
Step 6
Software-Center: Device Updates
Step 3
Software-Center: Scheduled Device Updates
The Activity Log contains the Schedule Job Details and Event Log in the software center
RME Administration System Preferences
System Preferences: Loglevel Settings
Application
System Preferences: Job Purge
Job Purge Fields
System Preferences: RME Device Attributes
Summary
Module Summary
User Guide for CiscoWorks Integration Utility 1.6.
Module Self-Check
Q7)
Q13) Which one of the following is not a true statement about Product License? (Source:
Q19) Which one of the following is a true statement about Activity Log? (Source:
Module Self-Check Answer Key
9-64
CWENT
Copyright 2005, Cisco Systems, Inc. All rights reserved.
CWENT
Lab 3-1: Securely Log In to CiscoWorks
Job Aids
Step 12
The Server options appear on the menu bar just below the Server category tab (Security,
Lab 3-1 Answer Key: Securely Log In to CiscoWorks
Lab 3-2: Enabling CiscoWorks Security
Job Aids
Note
Activity Procedure
Step 20
Lab 3-2 Answer Key: Enabling CiscoWorks Security
Lab 3-3: Managing the Device and Credential
Required Resources
Step 4
Step 1
Step 18
Step 11
Lab 3-3 Answer Key: Managing the Device and Credential
Lab 3-4: Populating the CiscoWorks Databases
Job Aids
Step 9
Note
Task 3: Verify Device Credentials
Step 14
Lab 3-4 Answer Key: Populating the CiscoWorks Databases
Lab 3-5: Configuring User-Defined Groups
Job Aids
Step 9
Lab 4-1: Implementing Asset Management
Job Aids
Task 2: Run Predefined System Reports
Activity Verification
Note
Lab 4-1 Answer Key: Implementing Asset Management
Lab 5-1: Managing Device Connectivity
Job Aids
Note
Note
Activity Verification
Note
Lab 5-1 Answer Key: Managing Device Connectivity
Lab 5-2: Managing Host and End-User
Required Resources
Activity Verification
Step 5
Lab 5-3: Diagnosing Device Connectivity
Job Aids
Step 8
Lab 6-1: Managing the Configuration Archive
Required Resources
Note
Step 5
Step 8
Lab 6-1 Answer Key: Verify the Archive Setup
Lab 6-2: Editing Configurations: One Device
Job Aids
Step 17
Lab 6-3: Editing Configurations: Multiple Devices
Job Aids
Step 16
Lab 6-4: Managing VLAN Configurations
Job Aids
Task 2: Using Campus Manager to Modify VLANs
Step 19
Lab 6-5: Managing Device Software Images
Job Aids
Step 17
Task 2: Schedule a Software Upgrade
Lab 6-5 Answer Key: Analyze Software Image
Lab 7-1: Monitoring Response Time
Job Aids
Note
Lab 7-2: Monitoring Device Performance
Job Aids
Step 1
Lab 8-1: Detecting Real-Time Faults
Job Aids
Note
Note
Lab 8-2: Analyzing Syslog Messages
Job Aids
Task 2: Create an Automated Actions Filter
Task 3: Create a Custom Report Template
Step 17
Lab 8-3: Troubleshooting with Device Center
Job Aids